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Ordering Information

Payment Method

Purchase Order,  Visa/Mastercard/AMEX/Discover, Wire Transfer, Check.


Online Orders

1) Register an account with us Sign up or log in

2) Add products to shopping carts and checkout.

3) If you have a coupon, please enter it before finalizing your order

*New users must register and sign up for an account upon checkout.

 

E-mail Orders

[email protected]

When placing an order by Email, please provide the following information:
1. Purchase Order number
2. Billing Address
3. Shipping Address
4. Name of recipient to whom the item is to be shipped (Attn:)
5. Name and telephone number of contact person
6. Catalog number, product name, size, and quantity of items you would like to order
7. Customer type: End User or Purchasing Agent

Fax Orders

+1-832-641-3177

When placing an order by Fax, please provide the following information:
1. Purchase Order number
2. Billing address
3. Shipping address
4. Name of recipient to whom the item is to be shipped (Attn:)
5. Name and telephone number of contact person
6. Catalog number, product name, size and quantity of items you would like to order
7. Valid E-mail address for order confirmation
8. Customer Type: End User or Purchasing Agent

By Phone

1-832-696-8203 (International & Domestic)

To inquire about an order already placed please write us at: [email protected].

Pricing/Terms

All prices are subject to change without notice. Payment terms are net 60 days from the invoice date unless an agreement has been previously established prior to ordering.
Apex Bio reserves the right to correct any errors in the online system before shipping and billing. If you suspect an error in pricing, please contact our Customer Service Department at: 1-832-696-8203 or email us: [email protected].

Promotional Codes/Discounts

Unless specified, promotional codes cannot be combined with any other offers or codes.

Bulk Order/OEM

Apex Bio Corporation manufactures most of the products it sells and is pleased to offer discounts on bulk orders including those for OEM purposes. For inquiries, please write us at: [email protected].

Delivery

All orders received before 3:00 pm Central Time Monday through Friday will be shipped the same day via FedEx® standard overnight service unless otherwise stated or requested. Shipping charges are prepaid and added to the invoice.

Return & Refund

Customers satisfaction is guaranteed with Apexbio's 365 days unconditional return and refund policy. In any case if you are not satisfied with our products, you may return the items within 365 days from the original purchase date, and refund will be processed after the product is returned. Please follow the below instructions when returning the products:
1. Please contact Apexbio at 1-832-696-8203 before shipping. Any items returned to Apexbio should be in the original packaging and in the same condition as originally purchased.
2. Please inform us the tracking ID as well as the purchase order number after shipping the package.
3. Refund will be processed upon receipt of the returned package, and it usually takes 7-14 business days for the fund to be returned to your credit card.

For Research Use Only

All of our products are intended for research use only. Not for use in diagnostic procedures.